IFRS S1, gri, sustainability reporting, TCFD, governance risk management, internal audit standards, internal control effectiveness, ISSB, ESG strategy

"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"

Issue Management, Operational Management, Escalation and risk tracking, Problem-solving

Project management, IT disaster recovery, Risk management, Enterprise architectures, Stakeholder Management

Account Management, Business Development, Risk Management

Prince2, Project Management, Pmp, Hybrid methodology, IT Risk and governance management, Risk management, Stakeholder Management

Risk Compliance, ROP management, Microsoft Word

sme banking , Digital Lending, Product Management, Government Financing Schemes, Credit Risk, Fintech Integration, Unsecured Lending

business continuity management , Power Bi, RCSA, SAS, Tableau, Sql, Incident Management, Data Analytics, Python, KRI, Operational Risk Management, Ai, scenario analysis, BIA