Executive, NADI Insight and Operation (System Unit)

Job Summary

Plan, administer, and monitor the development and operation of the NADI system's ecosystem, and related digital platforms to ensure functionality, reliability, data integrity, and user-friendly access for smooth daily operations. This role supports system configuration, validates system outputs, provides first-line user support, and ensures timely resolution of system-related issues. Support the Head of Department in implementing system enhancements, monitoring system performance, and ensuring compliance with system-related policies and procedures to enable effective reporting, decision-making, and service delivery across NADI centres nationwide.

Job Responsibilities

1. Plan and propose NADI system development and enhancement initiatives, including new features and improvements, based on user needs and operational requirements.
2. Administer the NADI system by monitoring functionality, reliability, data integrity, and user accessibility, including managing notifications, user access, and routine system tasks to ensure smooth and timely operations.
3. Monitor system performance, detect errors or discrepancies, and escalate technical issues to the technology partners for resolution.
4. Validate and verify system data (including but not limited to membership, programme, and operational) to ensure completeness, accuracy, and readiness for reporting.
5. Support the implementation of system upgrades, integration initiatives, and feature enhancements by coordinating with vendors and internal teams.
6. Prepare regular system usage and performance reports to support operational and management reviews.
7. Assist in user training, preparation of SOPs, and guidance documents to improve system literacy among NADI staff and stakeholders.
8. Provide first-line user support and troubleshoot basic system issues, escalating unresolved cases to relevant technical teams.
9. Ensure compliance with PDPA, data security, and MCMC governance requirements for all system operations.
10. Liaise with other relevant teams to align on reporting requirements and ensure timely data submission.
11. Undertake other system-related administrative tasks and assignments as directed by the Head of Department

Qualification & Work Experience

1. Bachelor's Degree Information Technology, Computer Science, Information Systems, Business Administration, or a related field
2. 4-5 years of relevant experience in system administration, IT operations/ support, or data management, preferably within a nationwide service delivery or public-sector environment.
3. Experience in administering system functions, including user management, data entry, validation, and reporting support.
4. Proven ability to handle system-related requests, troubleshooting, and user support in an operational environment.
5. Experience in coordinating with internal IT vendors, and service providers on system maintenance and enhancements.
6. Good understanding of data security, confidentiality, and compliance requirements in system operations

Technical Competencies/Skills

1. Good understanding of system architecture, process flows, database structure, and system integration to support daily operations.
2. Proficiency in system administration, including user management, access control, and notification approvals.
3. Ability to validate and maintain accurate system data for reporting and compliance.
4. Basic troubleshooting skills and familiarity with system upgrades, testing and UAT.
5. Competence in preparing reports and using tools such as Microsoft Excel and Power Bl.

Behavioural Competencies

1. High attention to detail and accuracy in handling system tasks.
2. Strong problem-solving and prioritisation skills under tight timelines.
3. Effective communication and coordination with internal teams, DUSPs, and vendors.
4. Adaptability to process changes, new system features, and evolving operational needs.

Contract based role

Candidate must be willing to work in Cyberjaya