Sales Manager

Company Description Holiday Inn Express & Suites Johor Bahru offers simple, smart travel with a focus on fuss-free stays and the essentials that matter most to guests. The hotel provides complimentary buffet breakfast, comfortable guest rooms, and thoughtful touches that create a welcoming, home-like environment for both business and leisure travelers. Conveniently located near Woodlands Checkpoint, the upcoming SG-JB Rapid Transit System, and just 30 minutes from Senai International Airport, it serves as an excellent base for exploring Johor Bahru and nearby Singapore. Guests have easy access to the main commercial park, Persada International Convention Centre, key government offices, and popular shopping destinations such as Mid Valley Southkey and Toppen Shopping Centre. With the IHG Clean Promise, the hotel is committed to cleanliness, safety, and warm service to help guests relax and enjoy their stay.
Role Description The Sales Manager is a full-time, on-site role based at Holiday Inn Express & Suites Johor Bahru. This role is responsible for driving room and meeting space revenue through proactive sales activities, including identifying new business opportunities, managing key accounts, and building long-term relationships with corporate clients, travel agents, and event organizers. The Sales Manager will conduct regular sales calls, prepare proposals and contracts, negotiate rates and packages, and collaborate with the reservations and front office teams to ensure smooth guest experiences. The role also includes monitoring market trends, preparing sales reports and forecasts, participating in promotional activities, and representing the hotel at networking events and trade shows. The Sales Manager will work closely with the General Manager and the wider IHG sales network to align strategies with brand standards and achieve targeted performance goals.
Qualifications

• Proven experience in hotel or hospitality sales, with a strong track record in corporate, leisure, or group segments.
• Skills in client relationship management, negotiation, and account development to build and retain key business partners.
• Ability to analyze market trends, prepare sales forecasts, and use data to support pricing and revenue decisions.
• Strong communication and presentation skills, with proficiency in written and spoken English; additional languages are an advantage.
• Excellent organizational and time management abilities, with capacity to handle multiple accounts and projects efficiently.
• Comfort with using hotel sales and reservation systems, CRM tools, and standard office software (e.g., MS Office).
• Knowledge of the Johor Bahru and Singapore markets, including corporate, government, and MICE segments, is highly beneficial.
• Diploma or degree in Hospitality Management, Business, Marketing, or a related field preferred; equivalent experience will be considered.
• Ability to work collaboratively with cross-functional hotel teams and maintain a customer-focused