workflow applications , uat coordination , Requirements Traceability, Bpmn, Figma, Brd, Responsive Web Design, Frd, Agile delivery, approval processes, Regulatory Reporting, WCAG accessibility standards, Design Systems, enterprise system integration

Servicenow, Data Loader, Apis, Jira, Service Cloud, Agile, Sales Cloud, Soql, middleware, Salesforce, Sales Cloud Consultant, Salesforce Business Analyst, Platform App Builder, Experience Cloud, Salesforce Certified Administrator, data flows

business case development , etc.), Business Process Management (BPM), Process Modelling Tools (Visio, Waterfall, Tableau, Requirements Management, Agile, Testing, Azure DevOps, Power Bi, Digital Transformation, Jira, Workflow tools, Data Analysis and Reporting, Business Analysis, Process Automation, Excel Advanced Analytics, Operational Excellence, Hybrid delivery methodologies, Process Mapping Redesign, Root Cause Analysis, Signavio, Process Mining tools, UAT Management, Lean Six Sigma

talent intelligence , state diagrams , Jira, Figma, Confluence, HR technology, User Stories, Process flows, Lucidchart, user journeys, AI assistants, Acceptance criteria, Miro

Integrations, Servicenow, Workflows, Itil V3, Scripting, generative AI, ServiceNow certifications, ITIL principles, ServiceNow development, Now Assist

User Stories, Functional Testing, Json, Jira, Sql, Requirement Elicitation, Confluence, Xml, API Payloads, Technical Business Analysis, Acceptance Criteria, Process Flows, Data Mappings, Agile Delivery, Requirement Specifications, UI Mockups

Figma, Requirements Gathering, Sql, Agile or Scrum, Documentation Practices, UML or BPMN, Project Coordination, API testing using Postman

Business Requirements Analysis, Confluence, Jira, Test Cases, User Stories, Process improvement, UAT scenarios, Finance processes, Process flows, Acceptance criteria, BRDs, Stakeholder Management

Pardot, Jira, Salesforce Sales Cloud

System Configurations, Service Now, Workday