Assistant Manager Human Resources

Company Description

Nasty Cookie began as a home baking business in 2018 and has grown into Singapore's first New York-inspired gourmet cookie brand, now operating five retail outlets. The brand is known for handcrafted cookies that deliver a crispy, chunky, and chewy texture in every bite. Nasty Cookie focuses on creating a fun, engaging experience for customers both online and in-store, while building strong connections with the community. The company embraces experimentation, frequently launching bold new flavors and concepts to delight cookie lovers. Team members join a creative, fast-paced environment that values innovation and customer satisfaction.

Role Description

HR Operations & Administration

• Support the HR Manager in overseeing the day-to-day HR operations and ensuring smooth execution of HR processes across the business.
• Manage and maintain accurate employee records, HR databases, contracts and employment documentation.
• Oversee employee confirmations, contract renewals, probation reviews and other employment-related matters.
• Handle employee queries and provide timely support on HR policies, procedures and employment matters.
• Ensure proper documentation and confidentiality of employee information.

Recruitment & Workforce Planning

• Support end-to-end recruitment activities, including workforce planning, job postings, candidate screening, interview coordination, reference checks and offer administration.
• Work closely with hiring managers to understand manpower requirements and support timely hiring.
• Support recruitment reporting and identify opportunities to improve hiring processes.

Payroll, Leave & Benefits

• Review and prepare monthly payroll inputs, including attendance, overtime, leave, incentives and employee changes, in coordination with Finance or external payroll providers.
• Oversee the administration of leave, medical claims and employee benefits.
• Ensure payroll and HR-related records are accurate and submitted within the required timelines.

Employee Relations & Engagement

• Support the HR Manager in handling employee relations matters and addressing workplace concerns appropriately.
• Coordinate employee engagement initiatives, team activities and wellness programmes.
• Support performance review processes, employee development and retention initiatives.
• Promote a positive workplace culture and reinforce company values.

Compliance & HR Development

• Support compliance with Malaysia employment regulations, statutory requirements and company policies.
• Maintain HR documentation required for audits, government submissions and internal compliance.
• Assist in reviewing and improving HR policies, SOPs and internal processes.
• Support HR reporting, people analytics and other HR projects.
• Identify opportunities to improve HR processes, systems and overall administrative efficiency.
• Take on other HR-related duties and projects as assigned by the HR Manager or Management.

Qualifications

• Strong HR operations skills, including experience in recruitment, onboarding, and maintaining employee records.
• Knowledge of HR policies, procedures, and employment regulations relevant to Malaysia.
• Ability to manage performance review processes and support training and development programs.
• Proficiency in handling employee relations issues with tact, confidentiality, and fairness.
• Solid organizational and time management skills, with the ability to prioritize multiple tasks.
• Effective written and verbal communication skills, with the ability to interact with team members at all levels.
• Comfort with HR systems and standard office software (e.g., HRIS platforms, spreadsheets, documentation tools).
• Demonstrated ability to work collaboratively in a fast-paced, customer-focused retail F&B environment.
• At least 5 years of experience in human resources, preferably in retail, hospitality, or F&B settings.
• Diploma or degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.